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Profile: Hani Issa

Business Development Manager
Relationship Management / Strategic Sales Planning / Market Expansion

Dynamic, entrepreneurial business development management strategist with a 15+ year record of achievement and demonstrated success driving relationship sales growth while providing sales leadership in highly competitive markets. Adept at driving growth of company revenues. Exceptional mentor and coach. Tenacious in building new business, securing customer loyalty, and forging strong relationships with external business partners.

Core competencies include:

  • Strategic Market Positioning
  • Territory Growth/Development
  • Key Client Retention
  • Solution Selling Strategies
  • High-impact Presentations
  • Organizational Leadership
  • Team Building
  • Sales Negotiations
  • Effective Communication

Professional Experience

Business Developer & Senior Trainer, 1996 – 2006
PIGIER formation & enterprise, Beirut - Lebanon

Responsible for developing strategic relationships with new and existing clients to establish repeat business. Targeting new business partners and continue to develop and maximize existing revenue streams and key partnerships. The main marketing responsibilities consist of effectively communicating continuing education products and professional training services to the market place. Implement and develop both the marketing, brand and CRM strategy. Develop and understand new product ranges based on evolving customer requirements.
Senior trainer for “Excellence in Customer Service”, “Effective Communication Skills”, “Selling Skills” & “Time Management” seminars. Formulates training outlines and determines instructional methods, utilizing knowledge of specified training needs and effectiveness of such methods as individual training, group instruction, lectures, demonstrations, conferences, meetings, and workshops.

 Sales Engineer, 1994 – 1996
Mawad Co. Ltd., Beirut - Lebanon

Responsible for prospecting & targeting of potential clients for promotion of special chemicals for construction. Oversee all sales and business development functions, including new product rollouts, key account management, customer relationship development.

Sales & Marketing Manager, 1992 - 1994
Cedars Paint Co., Jounieh, Lebanon

Marketing planning & developing new marketing strategies. Periodical & continuous visits to dealers and potential customers. Follow-up on plan execution as well as collection & eventual claims.

Regional Manager for M.E and Africa, 1990 - 1992
Keyroutes Products & Markets, Montreal, Canada

Appoint regional dealers in Middle East & North African countries for auto-finishing paints.
manage sales activities including supervision of contracts, direct sales, customer relations, vendor relations, and related financial performance. Supervise sales representatives and monitors sales in relation to goals. Prepare and delivers sales materials; attend exhibits and other promotional opportunities.

1982 – 1990 Head of the English Department.
“Lebanese Center for Documentation & Research”

Documentation & research of chronology, local and international.
Controlling and editing staff daily activity. Issuing internal memorandums. Recruiting & training new employees.
Preparing organizational charts and job description

1975 – 1981 Service & Maintenance Administrative Controller
“UNECO”.

1971 - 1975 Sales Manager (FMCG).
Kalfa & Co. Benghazi, Libya.


Education & Training

Bachelor of Science, Chemical Engineering, 1981 - I.C.S Glasgow SCOTLAND
Advanced Management Program, 1995 – 1998 PIGIER

Professional Development Courses:

Essentials of Business “AUB” 1976
Advanced Sales Techniques “PIGIER” 1997
Management Skills “PIGIER” 1997
Marketing Management “PIGIER” 1997
Secrets of Successful Communication “PIGIER” 1997
Time Management “PIGIER” 1998
Communication & Customer Service Skills “PIGIER” 1998
Teamwork, Negotiation & Conflict Resolution “PIGIER” 1999

KNOWLEDGE, SKILLS, AND ABILITIES

  • Examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures.
  • Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
  • Knowledge of marketing and development strategies, techniques, processes, and available resources.
  • Ability to foster a cooperative work environment.
  • Knowledge of faculty and/or staff hiring procedures.
  • Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments.
  • Ability to utilize advertising and/or sales promotion techniques.
  • Skill in organizing resources and establishing priorities.
  • Ability to develop, plan, and implement short- and long-range goals.
  • Skill in the use of personal computers and related software applications.
  • Ability to develop and implement comprehensive marketing goals, strategies, and plans.
  • Knowledge and understanding of the role of public broadcasting in the academic, community, and business arenas.
  • Conducts individual, group, and organization-based training and development needs analyses and assessments.
  • Based on assessed need, plans, develops, and delivers or coordinates the delivery of individual and/or group training and instructional programs, encompassing a wide range of technical, operational, management, and/or other skills areas.
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