Profile: Jackie Grannell

Senior Consultant
(Management & Employee Development)

Jackie is highly enthusiastic, self-motivated professional with proven capability of planning, organising and delivering learner-focused training & team development activities across multi-cultural environments in a wide range of organisational contexts.

Since graduating over 20 years ago, Jackie has been working in the field of Leadership & Professional development. With a strong background in the housing industries, Local and national Government, customer service, hospitality and she brings a wealth of practical business knowledge & strategic experience to any organisation she is involved in.

Key Areas of Expertise

• Management development skills & behavioural change interventions
• Behavioural change and project management through facilitated workshops
• Team Building for middle and senior managers
• Customer Service Excellence
• Development & delivery of performance management processes & programmes
• Personal effectiveness through coaching & learning programmes

Academic and Vocational Qualifications

• International Coaching Academy
• Currently completing my master coach qualification (ILM endorsed)
• Henley Institute; Management Diploma
• Queen Margaret University College, Edinburgh; BA
• Member of the Chartered Institute of Housing

Jackie is currently delivering a major customer service programme for Liverpool Culture Company to support the city being City of Culture 2008.