R. Shanker- Certified Sales Management and Change Management Consultant & NLP Master Practitioner

For Programs on sales & marketing and General Management programs

Shanker is endowed with 20 + years of Retail Experience of which 16 years in Retail Banking at various senior positions (Eleven years with Citibank – AVP and three years with Mashreq bank as VP). He has an expertise in Sales Management, Distribution Management, Customer Service and Quality, Business Process Engineering and Development and Delivery of Training across all levels including senior management.

In the last two years, he has been the preferred Consultant/ Trainer to top banks in UAE/ Middle East (Dubai Bank, Qatar Banking and Training Institute, Mashreqbank, ABN AMRO Bank, National Bank of Dubai, RAKBANK, Commercial Bank of Dubai, Abu Dhabi Commercial Bank, National Commercial Bank –KSA and Arab Bank). Shanker is also the Regional Training Consultant for VISA International. Has been appointed Regional Leadership Trainer at ABN AMRO Bank.

SIGNIFICANT ACHIVEMENTS INCLUDE:

15 years of training experience in the Gulf, Middle East and across Asia-Pacific in developing and delivering programs such as “Developing Management Skills”, “Service Excellence”, “Presentation Skills”, “Basic Selling Skills”, “Advanced Selling Skills”, “Telephone Selling Skills”, “Sales and Sales Management Routines”.

Shanker developed a unique workshop called “How Do Customers Buy?” The program approaches the sales process from a Customer’s point of view.

While at Citibank, Shanker, in association with Harvard Business School Professors, has delivered programs on “Behavioural Simulation” to Management Associates and senior management participants across Asia –Pacific/ Middle East.

Shanker executed a strategic change at Mashreqbank to move the business paradigm from ‘Volume’ to ‘Value’. This change involves the use of segmentation strategies, technology and information about a defined market at the point of sale/service to maximize Customer Value while optimising resources.

Established an “Assessment Centre” at Mashreqbank to evaluate and identify ‘Training Needs’ and ‘Performance Management’.

While at Mashreqbank as Vice President, Shanker was certified as a Change Management Consultant and Coach. Not only did Shanker provide one-on-one coaching to three Regional and District Managers, he also taught ‘Coaching and Mentoring Skills’ to 8 Assistant Vice President level colleagues. They in turn used these skills to coach, counsel and mentor Branch Managers.

Shanker is enthusiastic, passionate, sensitive, people-oriented and a well-known public speaker at schools, cultural and social organizations across the UAE. He is a voracious reader and a prolific writer.