Ms. Sarayu Gazder

Highly motivated Management and Soft skills trainer with vast experience in Soft Skills, Management and Banking related marketing, sales and commercial training.

Career History

Jan 2007 Onwards

Senior Consultant and Trainer
Qualitas Consultancy and Resoruces Inc.
Mississauga, ON, Canada.

Key Repsonsiblities:

• Develop In-house Training programs for Soft skills training and management training
• Deliver public and in-house training programs
• Training Need Identification and Analysis
• Competency Assessment and Evaluation
• HR consultancy and Business Process Improvement Consultancy
• Delivered the following programs

• Currently involved with developing and delivering customer relationship management and soft skills training for the Banking and Financial sector in UAE.

HSBC Bank Middle East Limited (HSBC) 1996 to 2007

Manager, Card Products and Product Features

Key responsibilities:

• Develop and implement Credit Card strategies in UAE and Middle East
• Plan relaunch of Card products in UAE and Middle East
• Develop and execute new product launches in UAE and Middle East
• Responsible for Product repositioning in the Middle East region
• Responsible for developing key differentiators for HSBC Cards as against competitors
• Responsible for Launching the First Instalment plan on credit cards in UAE and Middle East Region
• Responsible for launching specific insurance products on Credit Cards in UAE and Middle East Region.
• Responsible for launching “First Time in the UAE, Offers on Cards.
• Develop and implement portfolio management strategies in UAE and Middle East Region
• Responsible for developing Life-cycle contact programme in UAE
• Responsible for pricing review strategy as a pro-active tool in retaining cardholders, recognising customer impact and maximising return in UAE
• Responsible for product enhancements to deliver customer solutions to match customer needs
• Product Management to manage the overall customer proposition
• Responsible for Increase usage for Credit Cards in UAE and Middle East Region.

JOBS HELD PRIOR TO HSBC

CITI BANK ( U A E ) 1995

Key responsibilities:

• Capturing new credit card applications
• Verification of credit card applications
• Allotting credit limits on approved applications based on policy

GEOJIT SECURITIES ( U A E ) 1994

Key responsibilities:

• Portfolio management ensuring maximum returns to investors
• Assist in placement of capital in Primary market in Indian Stock Market
• Analysis and investment recommendations in secondary markets in India.

PATERSON STOCK BROKERS (INDIA) 1989 – 1992

Key responsibilities:

• Portfolio Management ensuring maximum returns to investors
• Investing in Secondary market based on buy/sell orders by investors
• Analysing company results and provide recommendations on monthly newsletter
• Conduct interviews with Finance Controllers of companies on audited results

Education and Qualifications

• Post-Graduate Diploma in Financial Management (INDIA)
• Bachelor in Commerce (Bangalore, INDIA)

Personal details

Date of birth: 25 May 1968
Sex: Female
Nationality: Indian
Marital status: Married